Privacy Policy

CARE COMMUNITY SERVICES SOCIETY (“CCSS”) is a Society registered in the Republic of Singapore with UEN: S96SS0195L and a registered office at 103 Lavender Street, #01-02 CarePoint, Singapore 338725.

 

1. OVERVIEW

This is CCSS’s Privacy Policy.

This Privacy Policy describes the types of Personal Data we collect, manage, use and disclose in accordance with the Personal Data Act 2012 (No. 26 of 2012) (“PDPA”).

CCSS respects the privacy of personal information of our stakeholders including clients, donors, sponsors, partners and volunteers. Such information shall only be used to facilitate and enhance the mutual relationship and CCSS’s delivery of services.

By providing your Personal Data to CCSS, you are consenting to this Privacy Policy and the collection, management, use and disclosure of your personal information as described in this Policy.

 

2. YOUR PERSONAL DATA

2.1 “Personal Data” refers to any data or information that relates to an identified or identifiable individual to which we have or are likely to have access.

2.2 You shall ensure at all times that the personal information provided by you to us is correct, accurate and complete.

 

3. TYPES OF PERSONAL DATA

3.1 By interacting with us, submitting information to us or signing up for any of our services, programmes and activities offered by us, you may be asked to provide us with your personal information and particulars as appropriate.

3.2 Such personally identifiable information may include:

a. your full name, NRIC or passport or other identification number;

b. your telephone or contact numbers;

c. your mailing or email addresses;

d. your voice, photograph(s) or video image(s);

e. your occupation and education background.

3.3 You should ensure that such information provided to us is true, complete and accurate.

3.4 In line with the PDPA, information available in the public domain on individuals and business contact information shall not be considered Personal Data.

 

4. PURPOSES FOR THE COLLECTION, MANAGEMENT, USE AND DISCLOSURE OF YOUR PERSONAL DATA

4.1 CCSS shall collect Personal Data only when necessary and which is supplied with consent.

4.2 The main purposes for which Personal Data is collected and used include and are as follows:

a. to contact you regarding your enquiries and/or to process and administer services requested by you;

b. for identification and verification purposes in connection with any of the services that may be supplied to you;

c. to facilitate the collection of donations or for payment of services, programmes and activities provided by CCSS;

d. for the purpose of assessment, training, learning purposes, and/or research involving stakeholders;

e. or funding and subsidy support (where applicable) from donors and sponsors;

f. for internal/external publicity purposes in print/electronic publications or collaterals, website and social media platforms, including but not limited to photographs and audio/video recordings during events;

g. to meet or comply with CCSS internal policies and procedures and any applicable rules, laws, regulations, codes of practice, or guidelines, orders or requests issued by any court, legal or regulatory body;

h. to disclose to a third party to comply with any law, legal requirements, order or direction from any court, authority or government body of any jurisdiction within or outside of Singapore;

i. to share across other help-agencies to serve you better in terms of inter-agency service delivery and coordination, and for data analysis and research purposes;

j. for marketing, promotional and relationship management purposes, such as sending you updates on our new services and programmes, volunteer opportunities, fund-raising projects, training courses, or other initiatives as undertaken or which involves our organisation;

k. to maintain the security of all CCSS’ premises;

l. to handle feedback or complaints;

m. to process and provide tax-deduction receipts.

 

5. SECURITY OF YOUR PERSONAL DATA

5.1 CCSS shall not sell, disclose or exchange your Personal Data under any circumstances, other than for purposes stated above.

5.2 Your Personal Data shall be kept confidential. However, in accordance with the stated purposes, your Personal Data may be disclosed to affiliated CCSS centres and/or CCSS’s authorised third-parties. In doing so, CCSS shall require of such third-parties that your Personal Data be kept confidential and secure at all times.

5.3 The third-parties may include third-party service providers such as banks and payment method providers to ensure safe transactions and partners whom we may tie up with for fund-raising and related causes.

5.4 CCSS strives to protect your Personal Data through the use of reasonable enforcement measures against unauthorised transmission. Unfortunately, we cannot guarantee infallible security of your Personal Data as transmission of information over the internet is not fully secure.

 

6. PERSONAL DATA PROTECTION RIGHTS

6.1 You have certain rights with regard to the Personal Data we hold and manage about you.

6.2 Pursuant to section 21 of the PDPA:-

Access to and Correction of Personal Data

(a) Access – you have a right to know whether we hold in our possession your Personal Data and if we do, you may access such data we hold about you as well as certain information about how we use it and who we share it with.

(b) Correction – you have a right to request that CCSS corrects or updates any Personal Data held about you that is inaccurate, incomplete or out-dated.

6.3 You may further request us to restrict the use or remove your Personal Data in certain circumstances in accordance with the PDPA.

6.4 You may also share with us your feedback and/or concerns and we shall endeavour to assist you within reasonable time.

6.5 To exercise any of your rights, please notify us at the addresses stated below.

6.6 We shall comply with your request to the extent required by the PDPA and applicable law.

 

7. MINORS

7.1 CCSS is unable to distinguish the age of users who access our Website. As our services, programmes and activities are also directed at children under the age of 16, we shall erase the Personal Data of a minor if we become aware that information has been collected from such person(s) without parental or guardian consent as such.

7.2 If you come to know of the same before us, you should contact CCSS immediately to remove the relevant data of the minor(s).

 

8. CONTACT US

8.1 If you have any queries on the foregoing or requests relating to your rights as stipulated in this Privacy Policy statement, please do not hesitate to contact our Data Protection Officer in writing referencing ‘CCSS Privacy Policy’ at our mailing address at Care Community Services Society, 103 Lavender Street, #01-02 CarePoint, Singapore 338725.

8.2 Alternatively, you may drop us an email, details of which are listed on the contact page found on our Website at https://www.ccsscares.sg.

8.3 Our Data Protection Officer may be contacted at the following mailing and electronic mailing address:

 

Via postal mail:

The Data Protection Officer
103 Lavender Street
#01-02 CarePoint
Singapore 338725

Via email:
ed@ccsscares.sg

 

9. GOVERNING LAW

9.1 This Privacy Policy shall be governed by and be construed in accordance with the laws of Singapore.

9.2 You agree to submit to the exclusive jurisdiction of the courts in Singapore.