The Centre Manager is responsible for the overall management of CareElderly programmes and services, including but not limited to centre-based activities. This role ensures that all operations are aligned with the organisation’s mission and vision, and that programmes are executed in accordance with industry standards, MOH and AIC guidelines, and compliance requirements. The Centre Manager is also responsible for the timely and accurate submission of reports to relevant authorities. In line with this, we seek a servant leader who serves with humility, a heart for people and who fosters strong relationships through integrity and love.

In the absence of a Programme Coordinator, the Centre Manager will take on additional responsibilities to coordinate support services and organise activities for beneficiaries. This includes ensuring that all programmes and services are delivered responsibly and in compliance with internal policies and external regulatory frameworks.

As a Centre Manager, you will oversee the day-to-day operations of our Active Ageing Centres, ensuring the delivery of quality programs and services for seniors.

Key responsibilities

Management Responsibilities

• Assist the Acting Head of Department (HOD)/HOD in overseeing financial matters related to both centre-based and community-based operations, including budgeting, cost control, and collection of proceeds.
• Review, update, and enforce the Standard Operating Procedures (SOPs) and policies for CareElderly programmes to ensure alignment with the organisation’s code of conduct and compliance with regulations (e.g. PDPA, MOH, AIC).
• Mentor, train, and support Programme staff (Coordinators, Executives, and Assistants) to maintain a safe, inclusive, and senior-friendly environment for active ageing and community care.
• Build partnerships with external agencies to expand resources and support available to seniors.

Programme Planning, Implementation and Evaluation Reporting

• Develop and implement an outreach plan and annual programme calendar encompassing mandated 5 domain (social, physical, learning, cognitive and volunteerism) of active ageing activities for seniors.
• Ensure all activities and services meet KPIs and standards set by AIC and other authorities, including Programme Evaluation System (PES), Client Satisfaction Surveys (CSSs), and biannual reports.
• Lead needs assessment exercises; analyse findings and provide recommendations to AHOD/HOD and Management.
• Establish processes to capture and maintain updated data on elderly households within the service area.
• Encourage and facilitate the formation of mutual help groups among seniors.
• Promote racial harmony and community cohesion through inclusive programming.
• Design, execute, and evaluate integrated community-based social and health programmes relevant to eldercare, in line with frameworks from AIC, MOH, and the ILTC sector.

Home Visits

• Conduct home care assessments to evaluate the needs of seniors and their families.
• Maintain accurate and up-to-date records for follow-up and reporting to relevant authorities.

Caregiving Service

• Ensure care services respect beneficiaries’ expressed preferences, including LPA, ACP, and AMD directives.
• Maintain compliance with industry standards in caregiving practices.
• Uphold high standards of safety and care quality in service delivery

Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the AAC’s operating hours, rendering assistance when necessary.
• Develop a protocol for AAS activation and support after operating hours, including standby arrangements.

Volunteer Management

• Forge partnerships with community stakeholders (e.g. grassroots, corporates, schools) to recruit and engage volunteers.
• Interview, onboard, and assign volunteers based on skills and programme needs.
• Conduct volunteer orientation and training to align with CareElderly’s mission and programme goals.
• Supervise and support volunteers, establish recognition systems, and evaluate the volunteer programme regularly.
• Serve as the key liaison between volunteers and CareElderly programmes.

Finance and Accounts

• Oversee fund utilisation and ensure sound financial management.
• Implement financial controls to safeguard assets and ensure proper accounting.
• Coordinate annual budgeting and liaise with external auditors during financial audits

Training and Development of Personnel

• Lead and develop junior staff through training, coaching, and regular supervision.
• Conduct annual staff appraisals and identify training needs.
• Monitor and evaluate centre operations regularly, recommending improvements as needed.
• Coordinate staffing plans to ensure adequate manpower deployment.
• Assist in the preparation of the annual operations and manpower budget.
• Review administrative processes for efficiency and provide updates to AHOD/HOD/Management.

Administration Duties

• Vet all reports and documents prior to submission to AHOD/HOD or authorities (MOH/AIC).
• Ensure proper maintenance, security (PDPA), and accuracy of beneficiary records.
• Oversee follow-up actions for absent or vulnerable beneficiaries.
• Undertake other administrative tasks as assigned.

Others

• Provide manpower support at centres when required.
• Represent the organisation in community networks and stakeholder engagements.
• Support AHOD in ad-hoc assignments related to service or staff matters

Competencies

Financial and General Administration

• Knowledge of financial budgeting, recording, reporting and control for CareElderly programmes and services.
• Ability to maintain orderly records of information and enforce data security in accordance to PDPA guidelines.
• Meticulous and diligent in keeping operation manuals and forms current and up-to-date.

Resource and Estate Management

• Ability to manage projects, follow-up and complete any estate set-up or improvement initiatives.
• Effective communication and negotiation skills for liaison with suppliers/ contractors/ vendors.

Staff Management

• Capable in planning and budgeting for manpower.
• Ability to build cohesive relationships with all staff, to monitor and improve work efficacy.
• Ability to provide coaching/mentoring the staff on operational improvements.

Planning and design of programmes & activities

• Ability to determine learning goals and set the context (pre-determined theme or topic).
• Creative to generate ideas that are related to the context; ability to be a team player.
• Ability to select and sequence activities which will engage elderly in healthy living and active learning.

Beneficiaries well-being

• Ability to communicate and relate with beneficiaries well.
• Observant in noticing any abnormal behaviour among the elderly.
• Caring towards beneficiaries’ well-being.

Requirements

Academic Qualification & Experience

• Degree holder from a recognized institution, with studies preferably in the area of gerontology, geriatrics, nursing, allied health and/or social work.
• Minimum three years’ experience in a supervisory position.

Passion & Personality

• A servant leader who leads with humility, integrity and love
• Have an interest / passion to work with elderly.
• Self-motivated and takes initiative to drive improvements & developments.
• Possess strong interpersonal and communication skills.
• Able to work independently and at the same time a team player who is able to work cohesively with colleagues from different levels.

Join us in making a difference in the lives of our seniors!

Join our CareElderly Team at our Active Ageing Centres to keep the seniors active and empower them with a renewed sense of purpose to become channels of support in the community! Our Active Ageing Centres are currently positioned at 2 different locations at Circuit Road and Serangoon North, serving the seniors in the surrounding blocks, including rental blocks.

Job Description

You will be impacting seniors’ lives by promoting active ageing, preventing social isolation, rendering inter-generational activities through a holistic range of programme and supporting in providing concierge services in an elderly-friendly and hygienic environment.

Requirements

• A servant leader who leads with humility, integrity and love
• A passion and desire to work with the seniors
• Ability to plan, develop and implement programmes to meet the needs of the seniors
• Ability to engage, befriend and motivate the seniors through facilitating activities or programmes
• A self-motivated team player and enjoy working with different profiles of elderly
• Able to perform administration and the Microsoft office literacy
• Good interpersonal skills and possess energetic enthusiasm to support in outreach activities, home visits and conducting assessments using Community Screening Tool
• 5-day work-week

Join us in making a difference in the lives of our seniors!

Join our team at CareLibrary, where we provide person-centered care for senior adults with/at risk of cognitive impairment through non-pharmacological methods. In a vibrant, safe and supportive environment, our trained dementia care staff strives to maintain cognitive wellness and slow down cognitive decline of our clients through multi-sensory stimulating activities, with the aim of retaining their functional abilities and social engagement within the community.

As a Programme Executive, you will support the planning, development, and execution of the CareLibrary programme. You will be responsible for facilitating access to resources, engaging with caregivers, and ensuring the smooth operation of the programme.

Responsibilities

• Coordinate and manage the day-to-day operations of the CareLibrary programme for dementia clients.
• Provide assistance to caregivers and families, offering advice on resources available within the library.
• Conduct assessments and work closely with clients to understand their needs and recommend appropriate materials and tools.
• Develop and organise training sessions, workshops, and support groups for caregivers and families.
• Collaborate with external partners, healthcare providers, and community organisations to enhance service offerings.
• Monitor and evaluate the effectiveness of the programme and implement improvements.
• Manage client feedback and ensure high standards of service delivery.
• Maintain accurate records and data on programme activities, client engagement, and outcomes.

Requirements

• Degree or Diploma in Social Work, Psychology, Nursing, or related fields.
• Previous experience working with dementia clients or in the caregiving sector is an advantage.
• Strong interpersonal skills with a compassionate approach to working with elderly clients and their families.
• Knowledge of dementia care practices and resources.
• A servant leader who leads with humility, integrity and love.
• Good organisational and time-management skills, with the ability to handle multiple tasks.
• Proficiency in Microsoft Office and basic data management tools.
• Ability to work independently and as part of a multidisciplinary team.
• Strong communication skills, both written and verbal.
• A proactive, positive attitude with a passion for community service.

Our d’Klub Mentoring Programme is one of CCSS’s flagship initiatives. Through mentorship, life skills, and meaningful relationships, we help children and youths discover their potential and thrive in school and in life. We seek a servant leader who serves with humility, a heart for people and someone who fosters strong relationships through integrity and love. As a Programme Executive of d’Klub Mentoring Programme, you will be responsible for overseeing volunteer management, planning programme curriculum and executing groupwork for children. This role requires full-day availability on Saturdays.

Responsibilities

Volunteer Management:

• Conduct orientation and relevant trainings for volunteers
• Schedule and deploy volunteers for each d’klub centre
• Maintain regular communication with volunteers by sending relevant updates and weekly lesson plans to them
• Plan and execute annual volunteers’ retreat
• Conduct ongoing evaluation of the programmes and services delivered by volunteers and implement improvements where necessary
• Prepare incident reports in the event of a disciplinary matter

d’Klub Programme:

• Engage children and volunteers for tuition and character-building lesson
• Design and execute curriculum and/or character-building lessons together with volunteers
• Plan and implement outings and/or learning activities to boost children & volunteers’ capacities and abilities
• Conduct home visits to assess beneficiaries’ families and evaluate the growth beneficiaries, and prepare home visit reports
• Coordinate and work closely with school principal/vice-principal/school counsellor
• Follow up with parents/caregivers for beneficiaries with irregular attendance and ascertain if they should continue with the programme
• Maintain up-to-date records of beneficiaries and volunteers, including emergency contact lists

Other Duties:

• Provide administrative support to beneficiaries in submitting financial assistance application to relevant agencies when required
• Be a team player in supporting other departmental programmes under CareYouth
• Any other ad-hoc duties assigned by Head of CareFamily (Care Youth)

Requirements

• Bachelor’s degree, preferably in social sciences
• At least 1 year of experience in community services and/or working with children & youth
• A servant leader who leads with humility, integrity and love
• Strong interpersonal skills, able to engage with children, youths, volunteers, and partners with empathy
• A reliable team player who also thrives working independently
• Meticulous, well-organised and diligent in handling youth administrative duties
• Proficiency with Microsoft Office – Word, Excel and PowerPoint
• Able to commit to a full work day on Saturdays

As an Executive, Community Partnerships, you will drive CCSS’s fundraising and partnership efforts by building strong relationships with corporate partners, donors, and community stakeholders. This role combines fundraising, donor engagement, event management, and corporate social responsibility (CSR) partnerships, ensuring resources are secured to support CCSS’s mission of serving the community. We seek someone who serves with humility, purpose, a heart for people, fostering strong relationships through integrity.

Responsibilities

Corporate & Donor Account Management

• Manage and grow relationships with existing corporate partners and donors.
• Match partner interests with CCSS’s program and funding needs.
• Research and engage new corporate partners through outreach, proposals, and meetings.
• Support donor stewardship by providing timely updates, reports, and impact stories.

Fundraising & Events Management

• Plan, coordinate, and execute fundraising campaigns, grant applications, and corporate events.
• Develop marketing and publicity materials for fundraising and awareness.
• Ensure compliance with the Charities Act, PDPA, and fundraising regulations.
• Monitor and manage fundraising budgets effectively.

Community & Stakeholder Engagement

• Represent CCSS at community and business meetings to promote partnerships.
• Collaborate with external organizations on sponsorship, outreach, and volunteering initiatives.
• Produce outreach and donor engagement content and materials that reflect CCSS’s mission of service
• Contribute to the overall fundraising strategy and identify new income opportunities.

Requirements

• A servant leader who leads with humility, integrity and love.
• Bachelor’s degree from a recognized institution in Singapore.
• Strong interpersonal and communication skills.
• Proactive, resourceful, and accountable, with the ability to build lasting partnerships.
• Able to work independently while collaborating across teams.
• Experience in fundraising, donor relations, sales, business development, or marketing is an advantage.

As a Corporate Communications Executive, you will oversee all aspects of internal and external communications for CCSS, including managing corporate collaterals, content creation, and liaising with service providers. Additionally, this position will take on the responsibility of enhancing SG Cares Volunteer Centre’s branding strategies.

Responsibilities

Marketing & Communications

• Develop and enhance the CCSS brand management and corporate identity, including SG Cares Volunteer Centres branding strategies.
• Draft communications materials including press releases, speeches, marketing brochures, powerpoint decks, web copy, to raise awareness of CCSS.
• Leverage owned digital platforms to generate awareness and build understanding of company key initiatives and programmes.
• Evaluate outcomes and generate new ideas to augment efforts in communications and engagement.
• Develop and implement integrated communications plans including outreach and engagement activities to generate awareness and build understanding of CCSS initiatives amongst key stakeholders.
• Provide support in the management of public feedback and complaints.
• Analyze trends (relative to past performance and external benchmarks) and prepare necessary reports for the Board and Senior Management.
• Create company literature and other forms of communication to maintain efficiency of work processes such as SOPs, brand guidelines, corporate communication workplan calendar.

Project Management on Corporate and Fundraising Events

• Involve in management of projects and corporate events as assigned.
• Develop publicity materials for awareness and fundraising projects, corporate events.
• Ensure compliance to the Charity Act, PDPA and other regulatory matters that are relevant to the corporate and/or fundraising activities.
• Respond to enquiries, assist/support the team in a professional and timely manner and serve as liaison person for community partners or external organizations.
• Assist in promotion, support and fundraising for CCSS.
• Operate within agreed fundraising and events budget.

Requirements

• Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Mass Communications or equivalent.
• A strong portfolio of communication and awareness-raising materials; with a wide degree of creativity
• Excellent written communication skills and aesthetically inclined
• Independent and self-motivated and has a heart for the underprivileged, and a calling to serve the community.
• At least 2 years of working experience in the related field is required for this position.
• Experienced working in a VWO/ NPO/ Social Service sector.
• A servant leader who leads with humility, integrity and love

We are seeking a servant leader who serves with humility, a heart for people, fostering strong relationships through integrity and love to join us as a Business Development Manager. This role is central to driving CCSS’s sustainability and growth by securing funding, contracts, and partnerships, while ensuring that our programmes are delivered efficiently and remain financially viable. The successful candidate will bridge external opportunities with internal capacity, contributing directly to our mission and long-term impact.

Responsibilities

• Identify and pursue new funding opportunities including government tenders, service contracts, corporate CSR initiatives, and philanthropic grants
• Build and maintain strong relationships with government agencies, corporates, foundations, and community stakeholders
• Lead the preparation of funding proposals, grant applications, and service contract submissions in collaboration with programme teams
• Negotiate funding terms to ensure cost recovery for staff and organisational overheads
• Collaborate with Finance and HR to design sustainable staffing and resource allocation models
• Develop innovative programme and service delivery models that enhance impact while maintaining cost efficiency
• Track and monitor contract performance, programme outcomes, and reporting requirements
• Provide market insights and business intelligence to support organisational strategy and programme innovation
• Contribute to organisational branding and positioning to strengthen CCSS’s role as a trusted service provider

Requirements

• A servant leader who leads with humility, integrity and love
• Bachelor’s degree in business, social sciences, or related field with minimum 5 years of relevant experience in business development, partnership management, fundraising, or programme development
• Experience in the social service or non-profit sector strongly preferred
• Proven track record in securing contracts, grants, or partnerships
• Strong financial and analytical skills with ability to assess programme sustainability
• Proficient in Microsoft Office; knowledge of CRM or fundraising software an advantage
• Excellent communication, negotiation, and relationship management skills
• Organised, resourceful, and able to manage multiple priorities
• Passion for social service and alignment with CCSS’s mission and values

We are seeking an experienced and strategic leader to join us as Head, Human Resources. This role provides overall leadership for the HR function, ensuring that our people strategy supports CCSS’s mission, fosters a healthy workplace culture, and meets all regulatory requirements. We seek a servant leader who serves with humility, a heart for people, fostering strong relationships through integrity and love.

Responsibilities

• Partner with the Executive Director and leadership team to develop and implement HR strategies aligned with organisational goals
• Drive talent acquisition, retention, and succession planning to build a sustainable workforce
• Oversee compensation and benefits planning, including salary benchmarking and annual increments
• Lead performance management, staff engagement, and learning and development initiatives
• Ensure compliance with labour laws, the Charities Act, and relevant IPC guidelines
• Manage employee relations, grievances, and disciplinary matters fairly and professionally
• Provide secretariat support to the HR Committee and Board as required
• Oversee HR operations, including outsourced payroll, insurance, medical benefits, and training administration
• Champion organisational culture, values, and staff wellbeing programmes
• Prepare and manage HR budgets and manpower funding submissions
• Lead continuous improvements in HR systems, policies, and processes
• Track and report HR analytics and metrics to inform strategic decisions

Requirements

• Bachelor’s degree with at least five years of human resource management experience, or equivalent
• Strong people management, business acumen, and strategic planning skills with high analytical capability
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and HRIS systems
• Meticulous, organised, and able to meet tight deadlines
• Excellent interpersonal and communication skills; able to work well with diverse stakeholders
• A proactive leader who can inspire and influence across the organisation
• A servant leader who leads with humility, integrity and love